We understand that customer satisfaction is a top priority for an online grocery store. However, we would like to point out that due to the special nature of our products, we cannot accept returns of food.

The freshness and quality of our food is of the utmost importance to us and we cannot guarantee the proper handling and storage of the products once they leave our warehouse. For reasons of hygiene and to protect the health of our customers, it is therefore not possible for us to resell returned food.

Complaints and goodwill:
We are aware that on rare occasions there could be quality issues or the product may not live up to expectations. In such situations, we ask that you contact us immediately. We will look at each case individually and do our best to offer a satisfactory solution. Your satisfaction is very important to us and we always strive to treat all concerns of our customers in an accommodating manner.

If there is a legitimate complaint, please understand that we can offer different solutions, such as a refund or replacement, depending on the case. Our customer service team is available to answer any questions and provide assistance.

Thank you for understanding our food return policy. We want to continue to ensure that our customers receive only fresh and high quality products. Please do not hesitate to contact us with any questions or concerns you may have. We are always ready to help you.